At Bsheerah™, we stand behind every product we create. If something doesn’t feel right, we’ll do our best to make it right.

If you’re not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

To qualify, products must be unused, unopened, and in their original packaging.

Due to hygiene and safety regulations, we cannot accept returns of opened or used consumable items. This helps us ensure product safety.

How to Request a Return

Email us at support@bsheerah.com with your order number and a clear photo of the product.

If approved, we’ll provide return instructions.

Once we receive and inspect your item, we’ll issue a refund for the item subtotal (excluding shipping).

Refunds are typically processed within 5–10 business days, depending on your payment provider. Customers are responsible for return shipping costs.

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Include a brief description and clear photos of the product and packaging.

We’ll send a replacement or provide a suitable resolution.

In some cases, we may offer usage tips, a replacement, or a refund, depending on the situation.

Refunds may require photo or video proof of the product and the issue.

Shipping fees are non-refundable.

Still Need Help?

For any shipping or return questions, reach us at: support@bsheerah.com